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Language Skills

R
SQL
Tableu
SQL
Google Sheets
Microsoft Office

Open Source Contributions

All projects available at github.com/kalanicook/

More info

See full CV here for more complete list of positions and publications.

Disclaimer

Made w/ pagedown.

Source code: https://github.com/kalanicook/kalani_cook_cv.

Last updated on 2025-02-21.

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Kalani Cook

Results-driven Customer Success Manager with over three years of experience managing client relationships, driving product adoption, and optimizing customer retention. Skilled in leveraging data-driven insights to improve user experience and business outcomes. Adept at collaborating with cross-functional teams to develop strategic solutions that enhance customer satisfaction and revenue growth. Currently pursuing a Master’s in Program Evaluation and Data Analytics at Arizona State University to deepen expertise in data-driven decision-making and performance measurement.

Education

M.S., Program Evaluation & Data Analytics

N/A

Arizona State University

2025 - 2024

  • Relevant Coursework: Multiple Regression Analysis, Research Design, Program Evaluation, Programming in R
  • Cumulative GPA: 4.0

B.S., Business Administration

Riverside, CA

University of California, Riverside

2020 - 2017

  • Concentration: Management
  • Cumulative GPA: 3.57
  • Cum Laude

Work Experience

Customer Onboarding Specialist

Los Angeles, CA

MoeGo

2025 - 2024

  • Lead successful onboarding experiences by managing customer relationships from purchase through implementation, ensuring smooth product adoption and value realization
  • Develop and implement onboarding frameworks, resources, and repeatable processes to drive product adoption and enhance customer success
  • Collaborated cross-functionally with sales, product, and support teams to align customer expectations with product features, delivering a seamless customer journey

Client Success Specialist

Foster City, CA

Indeed.com

2024 - 2023

  • Showcased high-level product expertise through troubleshooting walkthroughs, ATS integration deep-dives, and making strategic client recommendations through performance analysis
  • Led in-depth shadowing sessions for new hires and mentored new hires for successful onboarding.
  • Joined Amabassador Program involving Client Success in Product Workflow to better highlight user pain points and advocate for product updates.

Senior Client Success Specialist

Foster City, CA

Indeed.com

2023 - 2021

  • Managed over 250 mid-market clients across various industries generating $1.5M quarterly
  • Collaborated with Sales, Product, Search Quality, and Aggregation teams to troubleshoot and provide client feedback to improve product suite
  • Implemented Preventative Revenue Churn Best Practices deep-diving into performance metrics per account, account growth/trends, and reach-out opportunities leading to improved Revenue Retention metrics by 2% QoQ

Project Experience

RStudio Projects

N/A

GitHub

N/A

  • Traffic Accident Analysis: Developed an interactive dashboard using R and Shiny to visualize traffic accident data from the Tempe Open Data Portal, providing insights into accident patterns and trend
  • Models of Neighborhood Change: Visualizing data utilizing Census data, GIS and spatial packages in R, machine learning tools, and regression analysis to identify structural components of neighborhood change in San Diego, CA

SQL Projects

N/A

GitHub

N/A

  • Demonstrate SQL skills including query optimization, data analysis, and database management